FAQ - Nisolo Boots

Frequently Asked Questions (FAQs)

How do I place an order?
Browse our collection, select your items, and proceed through checkout. You’ll receive an order confirmation via email.

What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and Apple Pay.

When will my card be charged?
Your payment method is authorized at checkout and charged once your order ships.

Where do you ship?
We ship to most U.S. addresses and select international destinations. Shipping options appear at checkout.

How long does delivery take?

Can I track my order?
Yes, you’ll receive a tracking number via email once your order ships.

What’s your return policy?
Unworn items in original packaging can be returned within 30 days of delivery.

How do I start a return?
Log in to your account and follow the return instructions in the order details.

When will I get my refund?
Refunds process within 5–7 business days after we receive your return.

Do your shoes run true to size?
Most styles run true to size, but check individual product reviews for fit advice.

What if my shoes don’t fit?
We offer free exchanges for unworn shoes within the return window.

How do I care for my leather shoes?
Use a damp cloth for cleaning and apply conditioner to maintain the leather.

Are your shoes waterproof?
Our leather is water-resistant, but we recommend treating them with a protective spray.

How do I reset my password?
Click “Forgot Password” on the login page and follow the instructions.

What if I never got my order confirmation?
Check your spam folder or contact our support team for assistance.

Are your materials sustainable?
We prioritize ethically sourced leather and eco-friendly practices.

Do you offer recycling for old shoes?
Yes! Check our sustainability program for details on recycling and donations.

Still have questions?
Visit our Help Center for more detailed guides and support.